Accessibility statement for les Rocquettes Hotel
Les Rocquettes Hotel dates from 1765 and is located on the outskirts of St Peter Port. Over recent years adaptations have been made to improve accessibility for all our customers, and management and staff will do their utmost to ensure an enjoyable visit.
Pre Arrival
Reservations can be made by telephone (01481 722146), email: stay@lesrocquettesguernsey.com or online but the first two are preferable if there are special requirements. Please ensure you explain your mobility issues in order that we can ensure that we can meet all your requirements, and we allocate a suitable room. Assistance dogs are welcome.
Taxis can be pre-ordered to meet guests at both the airport and ferry terminal.
Arrival
There is car parking at the front of Les Rocquettes Hotel with marked spaces on tarmac. There are two designated disabled car spaces. Staff will be happy to assist with luggage.
Step free access to the hotel reception is via the Oak bar and restaurant. There are automatic doors which open on to a tiled surface, and from the restaurant there is a ramp leading through to reception, the lounges, and the lift to hotel bedrooms.
The reception desk is 5 metres from the lift. It is brightly lit but does not have a lowered section. There is seating in the reception lobby.
There is a lift from Reception which leads down to Ella’s lounge, and up to the hotel bedrooms. The lift entrance is 78cm wide. The dimensions of the lift are 100cm x 132 cm. There are separate exit and entrance doors to the lift.
Public WCs
Public W. Cs are located by Ella’s lounge and near the Oak Restaurant. There are accessible toilets in both locations. In Ella’s the accessible WC is located close to the lift with an outer door 86cm wide. For both accessible toilets the door opens outwards. They have a twist lock. The dimensions of the WC are 145cm x 195cm. There is a lateral transfer space of 72cm. As you face the WC the transfer space is on the left. There is a dropdown rail on the transfer side. The basin has a grabrail and a lever tap. There are alarms.
Accommodation
There are two rooms with wheelchair access on the first floor, and one on the second floor. These are accessible via the lift with three doorways in between, all 84 cm wide. The corridors are carpeted and 1 metre wide. The entrance doors to the rooms are 78cm wide. The bedroom is carpeted and the wet room floor is tiled. The beds can be made as king sized double or twin beds and the height is 68cm. The television has subtitles. There are balconies with sliding doors with an opening of 70cm, however there is a step on the threshold 15cm high and 40cm wide. There is turning space by the beds. The bathrooms entrance door is 90cm wide. The washbasin height is 76cm with lever tap. The W.C has transfer from the left with grabrails. The wet room shower is adjustable and has rails. A shower seat and a raised W.C seat can be arranged. There is an audible and visible alarm in the wet room with lights and sounders in the bedroom and the corridor.
Public Areas
Ella's Lounge and Terrace is on the lower ground floor. Flooring is tiled, or wooden with some rugs. Seating is not fixed – sofas and armchairs. Table height is varied 45cm, 76cm and 94cm. Table service is offered here, and on the terrace.
The Oak Bistro is accessible with a small ramp from Reception level. Door entrance is 84cm wide with the door opening outwards. There is a mix of tiled and wood flooring. Tables are 75cms high. There is some fixed, and some freestanding seating and some chairs have armrests. Level Access to the terrace tables for the Bistro would be via Reception and the main front door. Table service is provided throughout.
The Oak Bar bar is on the same level as the Bistro. Floor is carpeted and tiled Table height is 75cm, and some seating is fixed and some free standing. There is level access from the carpark with automatic doors. Table service is available.
The Johnson Suite (the function suite) is also on the same level as the Oak bar ? there is hard flooring. The furniture is not fixed.
The Leisure Suite including the gym, pool, jacuzzi, sauna and steam room are located close to Ella’s Lounge. There are 4 steps, or alternatively a scissor lift 80cm wide to access this area. There are double doors into the Leisure suite, both 80cm wide and opening outwards. There is an accessible changing room with WC. Door opens outwards, width 90cm. The WC has left side transfer with rails on both sides. The shower has rails on both side and a seat is available if required. There is an alarm.
The Garden can be accessed either by steps from the atrium, or from the carpark passing around the leisure suite block on the paved terrace with a small ramp near the atrium which leads onto the lawn.
